Surgery Connect is an award-winning healthcare phone system used by over 3,500 GP surgeries across the UK to transform their patient experience and deliver efficiencies at scale.
Features include:
- Improved Call Handling: Ensuring that the patient’s call reaches the best point of care for their needs in the shortest time.
- Improved Signposting: Encourages stronger connections to community care providers, such as mental health services, in line with the NHS Recovery Plan.
- Data-Driven Insights: Real-time analytics allow practices to monitor call volumes, peak times, and patient needs, enabling better resource planning.
- Scalability and Flexibility: The system adapts to the size and needs of your practice, supporting and expanding the workforce with hybrid work models and remote consultations when necessary.
- Enhanced Patient Experience: Features like automated patient callbacks, appointment reminders, and self-service options empower patients while reducing pressure on staff and tackling health inequalities.
Now proudly listed as an approved supplier on The Telephony and Communication Services Dynamic Purchasing System (DPS)
Hi, I’m Dani, a passionate Primary Care Access Improvement Expert with over 20 years of hands-on experience helping GP practices across England, and now excited to bring my knowledge and insight to Scotland. I’ve spent much of my career helping GP practices optimise patient access, streamline operations, and adopt cutting-edge technology to meet evolving healthcare needs.
Surgery Connect will help you focus on restoring, enhancing, and transforming healthcare for your patients following the pandemic. It is closely aligned to NHS Scotland’s vision for a Digital Front Door and is an important facet of any strategy because it supports all other forms of digital access.
Let’s connect if you’re looking to improve patient access, explore digital health innovations, or simply share insights on the evolving world of primary care.
I look forward to meeting you very soon, and of course, if you have any questions, I would be delighted to discuss them either online or in person at your convenience.
Please feel free to connect with me on LinkedIn.
Complete the form below to speak directly to Dani or one of our other in-house experts:
Meet the team…
I’m Martin and I’ve been with the organisation for 15 years.
I have a passion for all things tech, and I help my customers to understand it in their language.
I love being part of the X-on Health family as its service offering and people make it a great place for both customers and colleagues.
I’m Jamie, and I’ve been with the organisation for 15 years. I love working here because of the variety of challenges that we overcome for our clients.
Digital communication is a fundamental part of the running of all GP practices, and the reliance on it increases every year.
There’s more…
Surgery Assist
Surgery Assist is a game-changing digital support assistant for patients. It reduces inbound telephone calls and increases NHS App utilisation, enabling busy reception teams to better cope with demand.
Surgery Assist is designed to improve efficiency by automating routine administrative tasks and providing digital support to patients at the first point of contact, whether via phone, online, or in person. Using Surgery Assist can:
- Halve your call queues within 6 months
- Increase NHS App uptake by a minimum of 10% minimum
- Double repeat prescription orders
- And increase signposting to community services and Pharmacy First
Access Optimisation Service
Our Access Optimisation Service (AOS) is designed to help Managers get the most out of their telephony and online consulting tools, without adding more work for their teams. This fully managed service allows our experts to:
- Audit and optimise your digital access tools.
- Deliver data-driven, tailored recommendations to ensure everything runs as smoothly as possible.
The combination of Surgery Assist and our Access Optimisation Service, is a tried and tested model that has made a real impact in practices around the country which reduces administrative burden, improves access to services, and frees up vital capacity, transforming general practice for the better.
Our methodology is tried, tested, and impactful…hear from other surgeries across the UK:
“Our missed calls were reduced by a whopping 65% mainly owing to patients opting for digital support. By empowering patients to self-serve for simple admin tasks we now receive over 1,500 less calls per month allowing me to retrain and reallocate our team to other tasks such as preventative and proactive care.”
– Prash Thurairatnum, Business Manager @ Tudor Lodge Health Centre
“This is a solution that works for patients and practices. The deployment was seamlessly managed and required minimal time from our team. Our receptionists now have more time to care for patients and answer calls from those who cannot access our services digitally. The GP and receptionist time saved is a testament to the work done and thanks to digital utilisation and enablement we are able to deliver a better level of care to more patients.”
– Vicki Parker, PCN Manager @ Maple PCN
“Our missed calls were reduced by nearly 20% mainly owing to patients opting for digital support. By empowering patients to complete administrative tasks via the digital assistant (for example updating personal details, submitting asthma reviews and home BP readings) a total of 6 hours and 20 minutes of admin time was saved in 4 months. Our NHS App uptake tripled during the pilot phase due to Surgery Assist’s guided support via the automated chatbot. 69% of patients asked agreed they felt more empowered when asked to complete their health need digitally via the platform, with 61% saying this has improved their experience of accessing healthcare to meet their needs.”
– Jennifer Keen, Practice Manager @ Whitehill Surgery