One Number Solutions | One Phone Number for All Branches

Branch Office Phone Management

X-on One Number Solutions can provide your business with a single non-geographic phone number, unifying customer contact and simplifying your marketing.

Traditionally, companies with branch offices or stores located around the country have inherited at least as many phone numbers as branches. The job of managing, promoting and answering the numbers is a significant overhead that is difficult even to measure.

The quality of response to incoming calls may be patchy, varying with time of day and other demands on staff time.

An X-on One Number Solution gives you features such as:

	A single number to promote to your customers - maybe a memorable number
	A predictable and high quality response to callers
	Branch location using caller location technologies, lookup and/or speech recognition
	Options for caller information services for 'frequently asked questions'
	Options for customer Self Service transactions - booking, ordering, payment - when operators are busy
	Call Centre style call distribution and recording
	Optional call recording for training and quality monitoring
	Branch-by-Branch call management statistics
	Voicemail out of hours or during peak times
	Integration with SMS and Email systems
	Possibility of inter-branch transfer for the caller
	The option of adding Voice/Speech Recognition

The benefits to your organization include:

	Improved company image, with a professional response to every call
	Reduction in staff time handling repetitive enquiries leading to reduced actual staff costs
	Management control over all aspects of call handling
	Reduced number promotion costs
	Brand identity through single number promotion

The tariffs to the caller can be set between freephone and a level that can make operation of the entire service self liquidating for larger organizations.

For further information on X-on One Number Solutions please Contact Us, or call Sales on 0333 332 0000 (Standard Network Rate).