One Number Solutions | One Phone Number for All Branches
Branch Office Phone Management
X-on One Number Solutions can provide your business with a single non-geographic phone number, unifying customer contact and simplifying your marketing.
Traditionally, companies with branch offices or stores located around the country have inherited at least as many phone numbers as branches. The job of managing, promoting and answering the numbers is a significant overhead that is difficult even to measure.
The quality of response to incoming calls may be patchy, varying with time of day and other demands on staff time.
An X-on One Number Solution gives you features such as:
|A single number to promote to your customers - maybe a memorable number|
|A predictable and high quality response to callers|
|Branch location using caller location technologies, lookup and/or speech recognition|
|Options for caller information services for 'frequently asked questions'|
|Options for customer Self Service transactions - booking, ordering, payment - when operators are busy|
|Call Centre style call distribution and recording|
|Optional call recording for training and quality monitoring|
|Branch-by-Branch call management statistics|
|Voicemail out of hours or during peak times|
|Integration with SMS and Email systems|
|Possibility of inter-branch transfer for the caller|
|The option of adding Voice/Speech Recognition|
The benefits to your organization include:
|Improved company image, with a professional response to every call|
|Reduction in staff time handling repetitive enquiries leading to reduced actual staff costs|
|Management control over all aspects of call handling|
|Reduced number promotion costs|
|Brand identity through single number promotion|
The tariffs to the caller can be set between freephone and a level that can make operation of the entire service self liquidating for larger organizations.For further information on X-on One Number Solutions please Contact Us, or call Sales on 0333 332 0000 (Standard Network Rate).