LiveCall - Call Handling and Message Taking Service

X-on LiveCall live operator call centre and switchboard facilities

Customers expect an efficient and speedy response to their calls and with the demands on your staff this may not always be possible. LiveCall can either be used to professionally greet your customers before transfer to the relevant staff member or department, or as a flow-on facility to handle excess calls when your staff are busy.

We can provide a non-geographic 0870, 0871, 0845, 0800 or 0207 (London) number, or offer LiveCall via your existing phone number (call diversion fees apply).

Your callers will then be greeted by a highly experienced, friendly, articulate, well trained and very professional operator who will answer the call using your company name and according to your specific requirements.

Comprehensive caller identification software ensures our operators handle your calls correctly and can cope with any caller queries. At all times we have a surplus of operators ensuring a quick response even during peak demand.

LiveCall provides a business answering service with the option for 24 hour cover or just business hours. Messages can be taken and forwarded to staff via email, sms or fax immediately, or in keeping with your instructions.

Integrated with our PhonePresence Virtual Phone System or an existing PBX, LiveCall can provide the security of knowing that no customer enquiry will be left unattended.

FEATURES Non-geographic number or use your existing phone number Professional company greeting from highly trained and motivated agents Large agent numbers ensure full cover during busy times Comprehensive message taking and forwarding Integrate with an existing or virtual PBX 24 hour or business hours option No long term contract Your own account manager Quick set up

For further information on X-on LiveCall please Contact Us
or Call Sales on 0870 345 5577.