Business Continuity Applications for Effective Business DR Strategy
Business Continuity and Disaster Recovery Planning
A large number of factors can affect Business Continuity from infrastructure failure, staff activity, and external influences such as natural disasters. Commonly business will have data backup in place but little else.
Communications failure, whether due to internal failure or external network outages, is often overlooked. With the increasing complexity of communications systems and the demands on in-house comms systems and on the networks, telecoms failure is an increasing factor in business continuity.
Communications failure is a negative influence on customer satisfaction and can be costly in terms of both sales and ongoing reputation.
X-on's 999Alert suite of telecoms backup and business continuity services will ensure that any failure in communications, internal or external, is overcome and inconvenience to customers is minimized and they are kept informed of progress during the recovery process.
The 999Alert suite of products ranges from off-the-shelf information services, to bespoke systems which integrate with existing in-house DR infrastructure. They can be fully automated or involve live staff interaction, with 24/7 availability.
999Alert Suite of Business Continuity Products:
Complete replication of your phone system hosted on our servers, including caller menus, call distribution queues and voicemail. X-on takes over processing your calls within minutes of your systems going down, with your staff logging in and taking calls using mobiles, landlines, VoIP phones, which can be located anywhere.
Customers are unaware of the transition or your telecoms downtime and there is no resultant loss of business.
More Information...Contact large numbers of people, staff and clients, quickly and easily. During a crisis staff resources can be directed at the recovery and not be consumed by the need to keep people informed.
999Alert can contact people and keep them informed by SMS, Email and Phone.
More Information...Voicebank phone noticeboard messaging service allows staff and customers, the press, resellers and suppliers, to hear messages via a single non-geographic phone number.
The messages can be recorded remotely by phone with callers then able to phone in and listen to updates on the recovery process.
More Information...SMS and Teleconferencing, particularly involving key DR personnel, can assist considerably during the recovery process. Staff can provide availability information and feedback that can be accessed by supervisors in real time reports.
More Information...
