Appointment Reminders by SMS, Voice and Email
Reduce Missed Appointments and Improve Efficiency
A significant problem for many businesses, particularly those where clients visit the business premises, are missed appointments. This can be a significant source of lost revenue and wastage of staff time.
iRemind Appointment Reminder Service
With forgetfulness being a primary reason for missed appointments, the X-on Appointment Reminder service, iRemind, provides a comprehensive and sophisticated solution. iRemind uses SMS, Voice and Email reminders, easily controllable via the office PC or administration terminal, to notify clients that their scheduled appointment is looming.
The client is asked to respond, either confirming or canceling the appointment with the option for reminder cancellation and rescheduling.
iRemind has an added advantage as a marketing tool. A business can advise clients of changes in office hours or services, or promote upcoming events and new services.
Enterprises such as Sports Clubs, Hair Salons and Medical Institutions will find their customer interaction revolutionized by implementation of the iRemind service.
Integration with X-on's PhonePresence Virtual Switchboard
iRemind can be integrated into the comprehensive PhonePresence Virtual Switchboard and Call Management solution.
As an example, the client's voice response to the reminder may be included with the data from the reminder and delivered as a phone call to the desktop of the booking agent or receptionist, with a popup showing the original reminder and appointment details.
Integration with inbound calls while the caller is on-line is also possible, with an agent receiving a call via a PhonePresence switchboard pressing a single key to capture the caller's mobile and schedule a reminder. Alternatively the caller can select IVR menu options to schedule a reminder.
SMS Reminder Flexibility
SMS Reminders provide the greatest coverage when communicating.
For further information on X-on Appointment Reminders please visit the dedicated iRemind Site, or call Sales on 0333 332 0000 (Standard Network Rate).Appointment Reminder Features:
|Combination of SMS, Voice and Email Reminders|
|Recipient response to Reminders via SMS or Voice|
|SMS responses delivered via Instant Messaging or Email|
|Voice responses to IVR or Voice Messaging Service to Booking System|
|Reminder Cancellation and Rescheduling|
|Handset Message Receipts confirm Reminder received|
|Integration with In-House Booking Systems|
|Multiple Network Connections for quality and performance|
|Integration with X-on's PhonePresence Virtual Switchboard Service|