X-on Products and Services

X-on are the UK specialists in outsourced fixed and mobile telephony services. We specialize in virtual call centre technology and one number solutions, integrating VoIP to reduce business telecommunications costs.

Call Recording, Call Management, Call Queuing, Web Management and SMS integration complement our hosted services, all guaranteed to reduce capital outlay, management and maintenance costs.

With over 20 years experience and a wealth of corporate clients, X-on is a safe partner for setting up anything from a small call centre to a resilient enterprise solution.

Our systems can host the full range of voice, data and messaging services such as hosting a distributed call centre, virtual switchboard and receptionist, outsourced ivr solutions, voice and sms alert notification, non geographic one telephone number solutions, credit card transactions by phone, MMS messaging, plus micro billing via phone, mobile and SMS.

Why X-on?

	Over 30 years of Telecoms Experience
	No Installation or Set up fee*
	Reports and Audit Trail
	Reactive and Flexible
	IVR Expertise
	*Except where the customer has special requirements beyond the standard package

Product Range

	Outsourced IVR			Email to SMS			Email to Voice
	One Number Solutions			Check and Reserve			Voicemail Messaging
	Distributed Call Centre			CRM Packages			Debt Collection Voice Calls
	Predictive Dialer			Marketing			FSA Call Recording
	ACD			SMS Promotions			Conversation Recording
	Virtual Switchboard			Sports Promotions			TeleConferencing
	Call Queuing			Choice Based Lettings			VoIP Telephony
	08 Virtual PBX			Surgery Connect			Hosted IP PBX
	0871 Virtual PBX			Emergency Services Connect			Mobile Phone Audio Guide
	0844 Virtual PBX			Premium Rate Services			Customer Survey
	03 Virtual PBX			Non-Geographic Numbers			Card By Phone
	Messaging Services			Business Continuity			Professional Audio
	Bulk SMS			Disaster Recovery			Branch Locator
	MMS and Mobile Content			Voice and SMS Alert			Branch Feedback
	Appointment Reminders			Voicebank Noticeboard			Micro Billing - SMS & Phone
	SMS Vouchers			VoiceLog Phone Blog			On Pack Promotions
	Text Product Ordering			Voice Recognition			Personnel Numbers
	SMS to CallBack			Text to Speech			Cheap International Calls

Outsourced Call Centre Virtual Switchboard Provide your customers fully featured support without the purchase and maintenance expense of an on site Call Centre using our Hosted Receptionist PhonePresence: •  0800/0844/0870/0871 (or local) numbers •  Call recording, distribution, diversion (ACD) •  Interactive Voice Response system (IVR) •  Connect via VoIP or PSTN •  Full call monitoring and reporting features •  Comprehensive web administration •  Virtual Office and Receptionist VoIP Connect to your Virtual PBX (Virtual Switchboard) via a high speed Internet connection such as Broadband using X-on VoIP. VoiceBank VoiceBank 'Noticeboard' messaging service allows your business and staff to leave messages such as Press Releases, Public Announcements, Product Updates and Staff Notification. VoiceLog VoiceLog is a variation of the VoiceBank noticeboard with the ability to allow access via a PIN number to the message bank for the recording of comments making it a Phone Blog. Appointment Reminders Reduce missed appointments and improve business efficiency with Appointment Reminders. Voicemail X-on Voicemail virtual answering service answers your call, plays a pre-recorded announcement and then records a message for retrieval later. Branch Locator X-on Branch Locator connects business callers to the right company office location quickly and efficiently using hosted telephony systems. Voice Recognition Voice Recognition allows the caller to speak their answers to phone prompts providing your business with efficiently managed customer transactions at a relatively low cost. Predictive Dialer Predictive Dialer systems improve efficiency for telemarketing organisations and distributed call centres who need to contact and personally speak to large numbers of people by phone.

Products and Services Alert X-on Hosted Alert Notification service uses phone, SMS and email to contact groups of people such as staff and customers quickly. Ideal for emergency alerts, disaster recovery and staff contact. Messaging SMS and MMS Messaging delivering text, photos and video to staff and customers for easy and instant communication. •  Email to SMS •  Email to Voice •  SMS to Voice •  SMS to Callback •  SMS Vouchers •  SMS Ordering Single Number Solutions X-on One Number Solutions improve company image & efficiency with a single non-geographic contact phone number. Bulk SMS Contact large databases via Bulk SMS for marketing campaigns or staff information. Unique SMS numbering provides recipient response options. Customer Survey Customer Survey allows agents to offer callers a short phone questionnaire which can provide your company real time statistics on customer satisfaction. Branch Feedback Use X-on Branch Feedback to capture customer response about their experience with your branch offices, with the feedback helping to improve customer service. MMS and Premium Rate Inbound and Outbound MMS, SMS, WAP and Voice/IVR services to UK agencies. Axontek are specialists in Reverse Billing, Premium Rate revenue, MMS screen and TV voting: •  MMS competitions •  On pack promotions •  Self liquidating campaigns •  Televisual marketing •  Phone-to-Win •  Text-to-Win Micro Billing FlexyBill Phone & SMS Micro Billing and Pay for Product systems provide customers with the choice of how to pay for low value products and services. Billing by telephone, SMS and premium rate plus credit card processing. Phone Conference TeleConferencing links a multitude of callers into one call allowing business to conduct Phone Conferences. Professional Audio Professionally recorded Messages on Hold and Music on Hold which have been optimally contoured to the phone network.

For further information on any X-on Service please Contact Us, or call Sales on 0870 345 5577.

X-on Divisions

PhonePresence Virtual Switchboard and Receptionist
PhonePresence virtual switchboard gives your company a professional call centre corporate presence for a low monthly cost. Non-geographic 0800, 0845, 0870, 0871 phone numbers, virtual pbx/pabx, hosted call centre, call queuing, distribution and diversion.

VoIPPresence VoIP Telephony for Business
VoIPPresence business outsourced VoIP and call management solutions with inbound, outbound and call centre features provide savings via lower cost VoIP phone calls, including free interoffice calls, plus back up to PSTN and mobile.

999Alert Business Continuity and Disaster Recovery
999Alert telecom services for disaster recovery and business continuity providing crisis management products ranging from inbound and outbound information services, to bespoke strategies integrating with existing DR infrastructure and technology.

iRemind Appointment Reminders
iRemind Appointment Reminders reduce missed business appointments via SMS, Voice and Email reminders which are easily controlled from the office PC or administration terminal. The recipient has the option to confirm or cancel the appointment if need be. Low cost reminders can significantly improve business efficiency resulting in less wastage of expensive staff time.

Axontek Marketing and On-Pack Promotions
Axontek are the UK specialists in phone and SMS based on-pack promotions and self-liquidating campaigns. We provide all the interactive premium rate phone services necessary for voice and SMS competitions, plus the support to make your on-pack campaigns a success.

Bulk SMS and Premium SMS Services
Bulk SMS, Alert Notification, Text Chat, Appointment Reminder and Premium SMS solutions. We also provide SMS to Email to SMS and Email to Voice services, SMS to Call, SMS Vouchers, SMS Product Ordering, MMS delivery, TV Voting and Broadcast and Mobile Content Delivery.

Medical Services Phone System
Surgery Connect is a suite of five communications services that run alongside existing infrastructure to improve communication paths between patients and staff. The services run on the network and can be managed via the Internet. This means low cost of implementation and ownership, minimal training requirement and high resilience.

Mobile Phone Audio Guide
Audio Guide System for Heritage Sites, Museums and Galleries by mobile phone enhancing the visitor experience at Art Galleries, Museums, Heritage Sites, Botanical Gardens and Zoos providing information on the exhibits and guiding the visitor, while generating a revenue stream for the venue.

FlexyBill Phone & SMS Micro Billing
FlexyBill Micro Billing and Pay for Product systems give your customer the choice of how to pay for low value products and services. Billing by telephone, SMS and premium rate, credit card processing and per transaction charging for small value items.

Voicebank Phone Noticeboard Messaging
Voicebank is a Phone-in 'Noticeboard' messaging service that allows administration to leave messages for staff, customers, media and the public. It is useful for Press Releases, Public Announcements, Product Updates, Security Information and Staff Notification. Messages can be recorded remotely via any touch tone phone by anyone having the passcode.

Mirror Audio Music and Messages on Hold
Mirror Audio supplies Music on Hold and recorded Phone Message Services to blue chip clients. Our professionally recorded messages and quality music are contoured to the telephone network. Phone, ACD and IVR prompts.