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Product sheets detailing Surgery Connect implementation and features

Product Sheets

Surgery Connect Phone System

Surgery Connect

General

Overview

Surgery Connect is a complete, fully featured and managed phone system.

Data Security

Surgery Connect ensures essential healthcare data security standards are met.

System Resilience

Take calls should there be any internet or network problems at your premises.

Installation Handover

We make this process smooth, with as little intrusion as possible.

Training

On-site training to talk through the key functionality and best use policies.

Inclusive Rental

An extension based rental fee means you only pay for what you need.

Support Process

Our experienced support staff have extensive knowledge of the entire system.

Triage

Triage processes can improve the pre-appointment assessments of patients.

Ambassador Scheme

We are offering practices the option to enroll in our Ambassador Scheme.

Features

Console

Real-time view of calls, access to call recordings and voicemail messages.

Configuration Console

Access to the logic flow and settings of your Surgery Connect service.

Information Menu

An area for callers to access common surgery information reduces repetition.

Central Directory

Contact list is managed through the Configuration Console - add, edit, delete.

Management Reports

Emailed reports outlining call figures and performance statistics.

Call Recording

Referring back to a call recording in disputes can save time and stress.

Recording Security

Cloud based call recording can offer greater data security than on-premise systems.

Call Distribution

Groups are targeted when callers dial certain numbers or select menu options.

Timers

The system will automatically adopt the settings dictated by the timers.

Handset Modes

Phones with the Reception Extension packages can be configured in one of 3 modes.

Confirm Remind

Confirm & Remind utilises behavioural techniques to reduce DNA figures.

Voice Prompts

We assist in defining all the voice prompts your patients will hear when calling.

Prompt Examples

Some guideline audio prompts which will help when deciding on the wording.

Call Flow: Direct Dial

A DDI is an inbound number that routes directly through to a single user.

Call Flow: Bypass

A route into surgery not be affected by the general patient call traffic.

Call Flow: Department

Departmental call flow allows inbound numbers to contact specific groups.

Call Flow: Example

An indication of how a Main Line configuration may look.

Extensions

Standard

Perfect for staff who don't handle the main appointment calls.

Reception

Tailored to staff taking most patient calls, usually the main appointments queue.

Reception Plus

Ideal if you have many extensions that are commonly called.

Cordless

Ideal for users that require the ability to move around your surgery.

Patient
Call PA

Any extension within your surgery can broadcast to reception through the PA.

Mobile

The flexibility of answering calls on a mobile phone.

Wallboard

Web based, real-time activity monitor of staff availability and call queue.

Emergency Extension

Extension or a cancellation phone using the Emergency Bypass call flow.

Additional Extensions

Fax, Franking machine, Alarm line and Modem.

Extension Buttons

Configure each extension button to cater for user needs.