New Ofcom Regulations for 07, 09, 0871/2/3 Numbers
PhonepayPlus to Regulate 0871, 0872 and 0873 Numbers
From 1st August 2009, premium rate regulator PhonepayPlus will regulate 0871, 0872 and 0873 numbers that are charged at more than 5p per minute and up to 10p per minute (for BT customers).
Ofcom will also bring 09 numbers charged at these rates (charged at more than 5p per minute and up to 10p for BT customers) within PhonepayPlus' remit.
You can view the full statement online at:
www.ofcom.org.uk/consult/condocs/087prs/087statement.
Code of Practice Compliance
Any X-on customers wishing to hold 0871, 0872 and any 09 ranges must register with PhonepayPlus and comply with the 11th Code of Practice and the Statement of Application.
The key areas that the PhonepayPlus regulations cover are:
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Customer Service Arrangements Callers must be clearly informed of the price of a call before incurring a charge |
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Undue Delay Callers need to be advised of their expected wait time on the phone |
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Fairness Promotions must not mislead or take unfair advantage of consumers |
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Redress Consumers will be able to complain to PhonepayPlus |
You can find more information about the new regulations by visiting the PhonepayPlus site.
We would like to stress that customers should seek their own legal advice regarding compliance. PhonepayPlus has a dedicated team to help with this, and customers can contact them at: compliance@phonepayplus.org.uk.
