News December 2006: PhonePresence Admin Developments
New, Improved, Automated Support System
PhonePresence Virtual Switchboard now features an Automated Support System whereby clients are automatically informed on progress of their support queries via email, an email being issued at the various stages of the investigation into their enquiry. This reassures our clients that the support issue is receiving due attention.
The option also exists to use the Support Web Page which logs support issues directly into our database, saving time and speeding up the resolution of an enquiry. For the user, it's actually faster than phoning support as the issue is instantly logged into the support system for the attention of the PhonePresence Support Team.
New Supervisor Features
We've added new monitoring facilities which used in tandem will help supervisors and management decide on changes and a methodology for improved customer interfacing and call handling.
Allows supervisors to monitor phone call activity and to assess the handling of incoming phone calls and enquiries. Statistics are available for the number and duration of calls and whether calls were lost or went to voicemail.
Supervisors are able to similarly monitor the live activities of individual agents and staff taking calls.
Upgrade your PhonePresence Service
With your business experiencing growth during 2007 you'll be needing to upgrade your communications. The power and flexibility of PhonePresence allows us to address any level of business communications requirements quickly and easily.For further information please visit the PhonePresence Web Site or Call 0333 332 0000.