Case Study - Heart of England School
VoiceBank School Phone-in Noticeboard
Based in Coventry, the Heart of England School is a specialist Business and Enterprise school whose main educational focus is 11-18 year old students.
The Heart of England School prides itself in evolving to meet the changing educational and recreational needs of the community it serves.
Voicebank is a Phone-in 'Noticeboard' messaging service that allows administration to leave messages for parents, students, staff, media and the public. It is useful for Parent Notices, Student and Course Information, Event Notification, Press Releases, Emergency Closure Status Updates and Public Announcements.
Parents feel greater involvement with their children's school when they are kept up-to-date with the School's activities and changes in schedules or even the curriculum. Voicebank is also a useful resource during extraordinary circumstances such as heavy snowfall in advising whether the school has remained open. Having a phone-in message line can significantly reduce the demands on reception.Administrators need only pick up a phone to add a message to their School's dedicated Voicebank Information Noticeboard.
Voicebank Uses
The Heart of England School have found their Voicebank service invaluable in keeping parents and students informed about school activities. Primary use has been in the following areas:
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Answering frequently asked questions such as term times |
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PE fixtures such as changes in times, announcements, results |
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School trips - safe arrival confirmation, trip updates, time for return home confirmation |
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School closures - weather and any other issues affecting school opening |
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Heart of England School provided cards to students to pass on to their parents advising of the Voicebank phone number.
Parents immediately began using the service, phoning in to find answers and information. Increasing confidence from parents and the school has resulted in the Voicebank service completely replacing their previous telephone chain/call cascade manual system, which was used for activities such as school trips. |
For more on Voicebank for Schools please use our Contact Form or call 0870 345 5577.
