IMSM Limited are leading ISO specialists delivering high quality ISO consultancy services and standards to organisations of all sizes, from all sectors, all over the world. IMSM works towards a common goal: to consistently deliver world class ISO consultation to their clients.
IMSM Limited operate internationally in a number of different countries. They were seeking a solution from Xon that would allow them to present a local phone number on their international websites, which are key to sales lead generation. It was also essential that calls could be diverted to an available branch, ensuring incoming calls could be answered 24/7.
As part of PhonePresence, Xon provided IMSM Limited with local geographic telephone lines for all IMSM international websites. When one IMSM branch closes, incoming calls are automatically forwarded to an alternative available branch ensuring there are no missed calls.
Whisper Messages also provide the agent with details on which phone number was dialled by the caller, ensuring the call can be answered with the correct information.
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"We have never had any service issues, and when we call to get something actioned, it gets done without any hesitation."
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