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Cornard Healthcare use a PhonePresence Cloud solution to handle incoming calls, and a flexible IVR service delivering psychological therapies

Cornard Healthcare

Bespoke IVR System

Cornard Healthcare Telephone Psychological Therapy

Cornard Healthcare Limited was formed in 2010 to develop and market its range of Telephone Psychological Therapy (TPT) products. The service operates with qualified partners in psychological therapy, IT and telecoms to provide the best available stepped­care therapeutic choices for service-users, and the most adaptable cost­effective solution for NHS service commissioners.

The Challenge

X­on were tasked with providing a Cloud­based solution allowing Cornard Healthcare to provide a range of psychological therapies, based on the proven techniques of cognitive behavioural therapy, to patients over the telephone. These are delivered using pre­recorded scripts from a bespoke IVR system supported by an external database.

The Solution

X­on supplied Cornard Healthcare Limited with a PhonePresence Cloud solution to handle incoming calls, in addition to a flexible IVR service. The IVR service was programmed anticipating ongoing requirements, which has been crucial to the success of the system.

Cornard Healthcare Says

"Unlike most IVR systems which are primarily part of a customer communication function, the IVR programme developed by X-on from our specification is a crucial part of the product that we offer. We would not exist as a company without the IVR system."

"X-on have been easy to work with at both the commercial and technical level. Once programmed and tested, the IVR system functions seamlessly. The flexibility of the IVR system has meant that we have never had to compromise any requirement because of a limitation of the X-on system."

"There was no single main reason because it was a combination of factors: A proven track record of reliable service; the ability to customise the IVR system to meet our needs; a fair price for the development work. We would recommend this service and X­on to others."

Alan Conochie
MD
Cornard Healthcare
cornardhealthcare.co.uk

Pleasec all Sales on 0333 332 0000 for more information on Healthcare Phone IVR Services.